Erickson, Thomas  <br/><br/>
Customer relationship management 
Thomas Erickson 
 - New Delhi  Global Vision Publishing House  2012 
 - 325 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / ERI/C